In short: deleting your account deactivates it straight away, you have 30 days to change your mind by simply signing in, and after that your personal details are permanently erased.
1Overview
These terms explain exactly what happens when you request to delete your Araku Tribe account. We want this process to be transparent and reversible for as long as possible, so mistakes or a change of heart never cost you your order history or account data unnecessarily.
2Immediate deactivation
The moment you confirm account deletion, your account is deactivated, not deleted. You will be signed out immediately and will not be able to browse, shop, or place orders using that account while it is deactivated.
3The 30-day grace period
For 30 days after deactivation, nothing is permanently removed. During this window:
- You may sign back in at any time using your original email and password (or Google, if that's how you signed up).
- Signing in automatically cancels the deletion request and fully restores your account, including your saved profile details, order history, and any pending orders.
- No further action is required beyond signing in; reactivation is automatic.
4Our team may reach out
During the grace period, a member of our support team may contact you at the email address on file to understand your reason for leaving, resolve any issue you experienced, or confirm your request. This is optional outreach on our part and does not affect the deletion timeline; you are never required to respond for the deletion to proceed as scheduled if you don't sign back in.
5What happens after 30 days
If you have not signed back in within 30 days of deactivation, the following happens automatically and permanently:
- Your name, email, phone number, shipping/billing addresses, and profile picture are permanently erased from our active systems.
- Your login credentials are invalidated. A new account can be created later using the same email address if you wish to return.
- This step cannot be undone. Once the retention window passes, there is no way for us to recover your personal account data.
6What we retain, and why
Even after permanent deletion, a limited record of your past orders (items purchased, amounts, and dates) may be retained in an anonymized form, with your name and contact details removed, for as long as required for accounting, tax, fraud prevention, and legal compliance purposes. This anonymized data cannot be used to identify you and is not linked back to any personal profile.
7Orders placed as a guest
This deletion policy applies to registered accounts. If you checked out as a guest without creating an account, there is no account to delete; any order-related emails you received can be disregarded once your order is complete, and no separate deletion request is needed.
8Cancelling a deletion request manually
If for any reason you're unable to sign in during the grace period (for example, you no longer have access to your email), contact our support team as soon as possible so we can verify your identity and assist before the grace period expires.
9Questions
If anything here is unclear, please reach out to us at info@arakutribe.com before confirming deletion.